This form is primarily for our online students to report courseware problems. However, anyone is welcome to use it to communicate about technical website issues. If a field requires a response, but is not relevant, just write “N/A” or “not applicable.” Or make up an answer—we’re not fussy 😉

Dear Visitor,
Please accept my apologies for any difficulties you're having with our website. Your responses to this form will help me fix things faster. Most matters are resolved within 24 hours, and I'll let you know the outcome.
—Marc Hoffman, Tech Support

Your Contact Information

Name:

Email:

Re-enter Email:

Phone (In case our email to you fails)

Instead of an email, I prefer you phone me directly.

Problem Checklist

Please check all that apply:

Unable to Log In (need ID, password, or instructions)
Need to change my personal information (phone, name, etc.)
Problems navigating the course
Audio files not playing properly
Need help entering, editing, or deleting comments
Need help uploading a file
Other (describe in the Problem Description boxes below)

Occurrence

This problem has occurred:

Just once
Multiple times

The problem occurs:

Every time
Just some of the time

When was the most recent occurrence?

Month:

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Date:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Time:

Midnight 1 am 2 am 3 am 4 am 5 am 6 am 7 am 8 am 9 am 10 am 11 am Noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm 9 pm 10 pm 11 pm

Problem Description

Please describe the sequence of events that led to the problem:

 

What does the problem look like—for example, "It keeps returning me to the previous screen," or, "It says 'Uploading" but the upload never finishes."

 

Describe any efforts you made to fix the problem:

 
Thanks for providing this information. We'll have you up and running smoothly as soon as possible. Remember to click "Submit" below.

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